Artificial Intelligence in Facility Management

As businesses start the slow road to recovery and begin to emerge from the pandemic and enforced lockdowns, facility management and its associated costs will again be under the microscope.

Traditionally, these cost savings have come from market testing, outsourcing, re-tendering, re-scoping, head count reduction and other areas of efficiencies that have by now, challenged the simultaneous demand for improved service quality and performance.

Facility management is involved across every organisation, and markets across both the private and public sectors and in commercial and non-commercial entities. To optimise processes and operations, it is crucial to implement workplace practices that ensure a constant flow of communication, knowledge sharing, productivity and innovation. FM people are always busy with responsibilities and tasks ranging from coordinating teams, attending meetings, answering urgent emails, consulting vendors or suppliers, maintaining security, managing assets, etc. this list is endless.

Extensive expenditure, energy utility, human error, security evidence etc. can be considered as the major issues/challenges.

Considering the COVID-19 pandemic, which has already dramatically disrupted global businesses. Oil prices have fallen, the stock market has tumbled and brands that rely on Chinese manufacturing for their products foresee delays or other disruptions in the coming months if factories remain offline. The escalating coronavirus outbreak and what it means for your business, especially in the facility management sector is to be seriously pondered upon.

There will be changes in customer and third-party behaviour, as well as changes in demand for products and services. Additionally, workforce unavailability due to sickness and changes in productivity due to increasing numbers of remote workers.

It is likely that many companies will continue to operate remotely and the ‘work from home’ policy. For those that are slowly returning to their workplaces however, effective facility management will be key and will be instrumental in getting the business back to where it needs to be. Although there is a feeling that many organisations will continue the ‘work from home’ policy there is increasing acknowledgment that more and more organisations will eventually return to ‘normal’.

The Internet of Things (IoT) has had numerous applications during the COVID-19 era, including playing an important role in the establishment and support of remote working, stock management, healthcare, and industrial manufacturing. This trend is likely to continue and evolve, as key players fine-tune their IoT devices to improve efficiency and accuracy. The opportunities for adaptation and use in facility management is endless. Sensor technology and analytics can be used to monitor desk occupancy, washroom distancing, and cleaning regimes. Temperature and humidity sensors can be installed to improve comfort and minimize the chances of spreading the virus through air-borne particles.

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